Privacy policy

Last updated: 8 July 2026

Calwryn respects the privacy of its customers, users, and visitors. This Privacy Policy explains how Calwryn collects, uses, stores, protects, and shares personal data in connection with our website, customer service, orders, and deliveries.

By using our website, creating an account, placing an order, requesting a quote, contacting us through our official channels, or otherwise using our services, you acknowledge the practices described in this policy, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

1. Who We Are

Trading Name: Calwryn

Address: 1 Rylandes Rd, Neasden, London NW2 7DY, United Kingdom

Email for privacy matters: info@calwryn.com

2. Personal Data We Collect

We may collect the following personal data, depending on how you interact with our website and services:

  • Identification data: full name and, where necessary, identification/registration details.
  • Contact data: email, phone number, WhatsApp, and full address (billing and delivery).
  • Order data: products purchased, order history, and customer service requests.
  • Payment data: card information processed exclusively through a secure payment gateway. Calwryn never requests full card details by email, phone, WhatsApp, or any channel outside the secure payment environment.
  • Invoicing/tax data: information necessary to issue receipts/invoices and comply with legal obligations.
  • Device and browsing data: IP address, device type, browser, pages visited, and time spent on calwryn.com.

3. How We Use Your Data

We use the personal data collected for the following purposes:

  • Creating and maintaining your customer account.
  • Processing orders, quotes, payments, invoicing, and receipts.
  • Preparing, packing, checking, dispatching, and delivering products.
  • Confirming details and providing support related to your order or delivery.
  • Complying with legal, regulatory, tax, and administrative obligations.
  • Preventing fraud and protecting the rights of Calwryn, customers, and third parties.
  • Improving the website, shopping experience, and quality of customer service.
  • Sending promotional communications, offers, or news, where you have consented or another legal basis applies.

4. Legal Basis for Processing

We process personal data on the following legal bases under the UK GDPR:

  • Performance of a contract: to process purchases and arrange delivery.
  • Legal obligation: to issue invoices/receipts and meet requirements from tax and regulatory authorities.
  • Consent: for sending marketing communications and news.
  • Legitimate interests: for fraud prevention and service improvement.

Where processing depends on consent, you may withdraw it at any time, without affecting situations where retaining data is necessary to comply with legal obligations or other grounds permitted by law.

5. Sharing Your Data

Calwryn does not sell, rent, or trade your personal data. We only share data when necessary to provide our services or comply with legal obligations, with:

  • Couriers and delivery partners: to process and track deliveries.
  • Payment gateways and financial institutions: to process transactions securely.
  • E-commerce platform, hosting, security, and technology providers: to operate the online store.
  • Invoicing and accounting systems: to comply with tax obligations.
  • Public authorities and regulators: where required by law, court order, or valid legal request.
  • Third parties necessary to defend the rights of Calwryn, customers, or third parties in administrative, judicial, or legal proceedings.

6. Cookies and Tracking Technologies

Our website uses cookies to:

  • Keep your browsing session active and secure.
  • Remember items added to your shopping cart.
  • Analyse website traffic for technical improvements.
  • Personalise your experience based on your preferences.

When you first visit our website, you will see a cookie banner requesting your consent before any non-essential cookie is placed. We use:

  • Essential/functional cookies (always active, required for the site to work).
  • Analytical cookies (only with your consent).
  • Marketing cookies (only with your consent).

You can configure your browser to refuse cookies; however, some features such as login, cart, and checkout may be affected.

7. Behavioural Advertising

We may use your personal data to provide targeted advertisements or marketing communications we believe may be relevant to you.

Learn more: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out via:

You can also visit: http://optout.aboutads.info

8. Do Not Track

We do not alter our data collection and use practices when a "Do Not Track" signal is received from your browser.

9. Data Security

We adopt the following measures to protect your information:

  • SSL certificate with HTTPS encryption on all pages.
  • Payment processing in a secure, isolated environment.
  • Access to data restricted exclusively to authorised staff.
  • Storage on servers protected with high security standards.

No digital platform is entirely free of risk. In the event of a relevant security incident, Calwryn will take appropriate action in accordance with applicable law.

10. Data Retention

Your data is stored for as long as necessary to:

  • Fulfil the purchase contract and honour product warranties.
  • Meet tax obligations, including the retention of invoices/receipts for up to 6 years, in line with HMRC requirements.
  • Exercise legal rights in judicial or administrative proceedings.

After these periods, data is deleted or anonymised, unless there is a legal basis for continued retention.

11. Your Rights (UK GDPR)

Under the UK GDPR, you have the right to:

  • Confirmation: know whether we process your data.
  • Access: request a copy of the personal data we hold about you.
  • Rectification: request correction of incomplete or inaccurate data.
  • Erasure: request deletion of data processed on the basis of your consent.
  • Restriction: request restriction of processing in certain circumstances.
  • Portability: receive your data in a structured, commonly used format.
  • Objection: object to processing based on legitimate interests or for direct marketing.
  • Withdraw consent: at any time, without affecting prior processing.
  • Not be subject to solely automated decision-making, where it produces legal or similarly significant effects.

To exercise any of these rights, contact us at info@calwryn.com.

If you are not satisfied with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator: https://ico.org.uk

12. International Data Transfers

Where personal data is transferred outside the UK or the European Economic Area (for example, to hosting, software, or payment providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an equivalent mechanism recognised under UK data protection law.

13. Children's Data

Our website is not directed at children. Purchases, registrations, and requests must be made by individuals aged 18 or over, or by a parent/legal guardian on their behalf. Our services are not intended for children under 13, and we do not knowingly collect personal data from children under this age without parental consent.

14. Marketing Communications

We may send operational communications related to your order, delivery, support, and customer service without requiring additional consent. Promotional communications, offers, and campaigns are sent only where you have given consent. You may unsubscribe at any time through the available channels, without affecting operational messages necessary for your order.

We may also use your contact details to send SMS messages, such as order confirmations, shipping updates, cart reminders, and promotional offers. You may opt out at any time by following the instructions in our messages or by contacting us directly.

15. Changes to This Policy

This Privacy Policy may be updated periodically to reflect improvements or changes in legislation. We recommend checking this page regularly on calwryn.com. Significant changes will be communicated by email or through a notice on the website.

Company Information

Trading Name: Calwryn

Address: 1 Rylandes Rd, Neasden, London NW2 7DY, United Kingdom

Phone: +55 31 9 8214 9705

Email: info@calwryn.com

Customer Service Hours: GMT (UTC+0) — Monday to Friday: 9:00 AM – 5:00 PM, Saturday to Sunday: 9:00 AM – 1:00 PM